Privacy Policy

Privacy Policy

This Privacy Policy explains how myID Africa, a product of pocketOne Ltd. ("we", "us", "our"), processes personal data collected through this website and related myID services. We are committed to protecting your privacy and complying with applicable data protection laws, including the GDPR where relevant.

1. Who We Are

Controller: pocketOne Ltd.
Website: https://myid.africa
Email: info@myid.africa

2. What We Collect

The personal data we collect depends on how you interact with us:

• Website visitors: Technical data (IP, device, browser), page views, and essential cookies to operate the site.
• Contact enquiries: Name, email, organisation, subject and message content you submit to us.
• myID service users: If you use myID services, processing may include identity and credential information necessary for verification. This processing is governed by the relevant service agreement and may involve additional notices or consents.
• Audit and security logs: Timestamps, authentication events, access logs for security and compliance.
• Cookies: See section 8 for more information.

3. Why We Process Your Data (Lawful Bases)

• Provide and improve the website (legitimate interests)
• Respond to enquiries (performance of a contract or legitimate interests)
• Deliver and support myID services (performance of a contract)
• Security and fraud prevention (legitimate interests and legal obligations)
• Compliance with law (legal obligations)

4. Sharing Your Data

We may share personal data with trusted service providers (e.g., hosting, email delivery, analytics configured in a privacy‑preserving way) under appropriate contracts. We do not sell your personal data. Where services require cross‑border transfer, we rely on appropriate safeguards such as Standard Contractual Clauses.

5. Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Contact enquiries are generally retained for up to 24 months, unless a longer period is required for legal reasons.

6. Your Rights

Subject to applicable law, you may have rights to access, rectify, erase, restrict, object to, or port your data. You may also have the right to lodge a complaint with your local supervisory authority. To exercise your rights, contact us at info@myid.africa.

7. Security

We implement technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, and destruction. No system can be 100% secure, but we continuously improve our safeguards.

8. Cookies

This site uses essential cookies necessary for basic functionality and performance. Where non‑essential cookies are used, we will present appropriate controls. You can adjust browser settings to manage cookies, but some features may not function properly without them.

9. Children

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us to request deletion.

10. Changes

We may update this Privacy Policy from time to time. We will post the updated version here and update the “Last Updated” date below.

11. Contact

For privacy questions or requests, email info@myid.africa. For related terms, see our Terms of Service.